Contact information

Contact Hollow & Flame

We believe the little details matter, and that includes the experience you have with us.

Whether you have a question about a fragrance, need assistance with an order, or simply want to reach out, we’re happy to hear from you.

Customer Support

Email: support@hollowandflame.net

Business Location

Dayton, Ohio, United States

Hollow & Flame is an independently operated, small-batch candle business serving customers throughout the United States.

Order Inquiries

For questions about an existing order, please include your order number and a brief description of how we can help.

For damaged, defective, or incorrect items, please refer to our Return & Refund Policy for additional information.

Shipping & Local Delivery

We offer nationwide shipping and complimentary local delivery to eligible addresses within a 6-mile radius of our designated delivery origin.

Please review our Shipping Policy for processing times, delivery details, and shipping rates.

Business & Collaboration Inquiries

For wholesale opportunities, event inquiries, collaborations, or other business-related questions, please contact us at the email address above.

Thank you for supporting Hollow & Flame and the stories we create through scent.

Light what lingers.