Shipping policy
Hollow & Flame — Shipping & Local Delivery Policy
Last Updated: October 14, 2026
At Hollow & Flame, we believe some things are worth waiting for.
Each candle is thoughtfully handcrafted in small batches, carefully inspected, and packaged with care. Whether you’re revisiting a familiar memory or discovering something entirely new, we want your order to arrive safely and beautifully.
Where We Ship
Hollow & Flame currently ships throughout the United States.
International shipping is not available at this time.
We also offer complimentary local delivery to eligible addresses within a 6-mile radius of our designated delivery origin in the Dayton, Ohio area.
Shipping Rates
We offer the following shipping and delivery options:
- Standard U.S. Shipping: $8.00
- Free Standard U.S. Shipping: Orders of $100 or more
- Free Local Delivery: Eligible addresses within a 6-mile radius of our designated delivery origin, with no minimum purchase required
Available delivery options and applicable charges will be displayed at checkout.
Free standard shipping eligibility is calculated based on the order subtotal after discounts and before applicable taxes.
Complimentary Local Delivery
We are pleased to offer free local delivery within a 6-mile radius of our designated delivery origin.
Local delivery is available only to eligible addresses within our delivery area, as determined during checkout.
Once your order has been prepared, we will coordinate delivery to your provided address.
Local delivery is subject to scheduling and availability. We will communicate with you regarding delivery arrangements when your order is ready.
Customers are responsible for providing an accurate delivery address and any instructions necessary for a successful delivery.
If your address falls outside our local delivery area, standard shipping options will apply.
Order Processing Times
Because our candles are handcrafted, processing times vary depending on product availability.
In-Stock Candles
Orders containing in-stock candles are typically processed within 3–5 business days after purchase.
Made-to-Order Candles
Candles designated as made-to-order require additional time for pouring, curing, quality inspection, labeling, and packaging.
Please allow up to 15 business days (approximately three weeks) for made-to-order candles to be prepared for shipment or local delivery.
Business days are Monday through Friday, excluding major U.S. holidays.
Processing times do not include shipping transit time or local delivery scheduling.
Estimated Shipping Times
Once an order has shipped, standard delivery is estimated to take approximately 3–5 business days, depending on the destination and shipping carrier.
Delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, and other circumstances beyond our control may affect delivery.
Orders Containing In-Stock and Made-to-Order Items
If your order contains both in-stock and made-to-order candles, the entire order will generally be fulfilled together once all items are ready.
The longer processing timeline of up to 15 business days may apply to the complete order.
Shipping Confirmation & Tracking
Once your shipped order is dispatched, you will receive a shipping confirmation email with tracking information when available.
For local deliveries, we will communicate delivery arrangements and provide an update when your order is delivered.
Incorrect Shipping or Delivery Addresses
Customers are responsible for providing accurate address information at checkout.
If you notice an error, please contact us as soon as possible.
We will do our best to accommodate corrections before fulfillment, but changes cannot be guaranteed once an order has shipped or is out for local delivery.
Additional shipping charges may apply when an order must be reshipped because of an incorrect or incomplete address.
Lost, Delayed, or Damaged Orders
We carefully package and handle every candle to help ensure it arrives safely.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.
Include your order number, a brief description of the issue, and photographs if available.
If your shipped package appears lost or significantly delayed, please contact us so we can help investigate.
We will review issues individually and provide an appropriate resolution consistent with our Return & Refund Policy and applicable law.
Please do not return broken glass unless we specifically provide safe return instructions.
Questions About Your Order?
We’re always happy to help.
Hollow & Flame
Email: support@hollowandflame.net
Please include your order number when contacting us about an existing purchase.
Light what lingers.